Customer Services Solutions | Philips Healthcare

Providing care today means making every investment worthwhile and every usable moment count. To achieve this you want to maximize your productivity by reducing the unplanned downtime of your equipment as much as possible.

We want to work together with you to aim for zero unplanned equipment downtime. It’s an ambitious target, but definately worthwhile. Every step closer to zero is a step closer to better care for your patient.

We partner with you in a flexible, tailored way, that focuses on predictive rather than reactive maintenance. In this way, issues may be addressed before they impact your ability to provide continuous care. Which can help you in your aim for systems that are always on and ready.

Count on us, as your patients count on you.

Together we can bring your hospital management and operational efficiency to new levels.

Stay informed on our services to reduce unplanned equipment downtime.

Keep me informed

Nasıl yardım edebiliriz?

Contact information

* This field is mandatory

Ülke

Adı*

Adı (Fonetik)

Soyadı*

Soyadı (Fonetik)

Ünvan

Akademik ünvan

E-posta*

Telefon Numarası

Şirket*

İş unvanı

Sanayi

Fonksiyon

Uzmanlık

Bölüm

Eyalet / Bölge

Şehir

Adres

Posta Kodu

By specifying your reason for contact we will be able to provide you with a better service.

We work with partners and distributors who may contact you about this Philips product on our behalf.

Takip Bilgileri

Tercih edilen iletişim yöntemi

Aranacak en iyi zaman

Tahmini satın alma zamanı

Yorum Yap

Kişisel verilerimin ve gerekmesi halinde özel nitelikli kişisel verilerimin, burada yer alan Gizlilik Bildirimi kapsamında işlenmesine ve yurtdışına aktarılmasına izin veriyorum.

What is cross border data transfer?

I agree on cross-border transfer of personal information.

I hereby agree to receive by email or telephone information about Philips products, services, events and promotions, including information by mail that is appropriate to me, taking into account my activities and preferences, including the Expectations I have indicated / and in this form.

I agree that Philips may share my personal information with authorized resellers of its Philips products and equipment in order to meet my expectations as stated in this form.

Kullanıcı tercihlerime ve davranışlarıma göre benim için uygun olabilecek Philips ürünleri, hizmetleri, etkinlikleri ve promosyonları ile ilgili pazarlama amaçlı elektronik bildirimler almak istiyorum. Onayımı istediğim zaman iptal edebilirim.

Final CEE consent

We now work proactively rather than reactively if an issue occurs. This reduces the likelihood of costly downtime and, in turn, minimizes the impact on patients.”

Peter Heidi, Head of Hospital Technology, Marienhospital

Aiming
for zero

Predictive maintenance is on the rise. We envision that, by 2018, one in

every five system service events will be triggered by careful analysis of

system data - and will therefore take place before any major issues arise.

There are three ways to help increase your uptime: Download the full infographic ›

Reactive customer call handling and maintenance service

Customer informs Philips of a problem experienced with the product. Philips will diagnose the problem remotely and if possible resolves the issue remotely.

Otherwise a field service engineer will be dispatched with guidance and needed parts for a single visit repair.

Alert response

Alerts that are generated by the device itself or equipment installed at the hospital facility indicating that critical system and/or environmental parameters and conditions are out of specification.

Proactive monitoring

By means of data analytics algorithms, machine and service data is constantly analyzed to identify patterns and trends. These notifications are predictive in nature, enabling a service action to be scheduled in advance without interrupting regular clinical workflow.

More ways to reduce unplanned downtime

Taking control of radiation dose

By continuously looking for ways to efficiently manage radiation dose during clinical procedures, we help enable overall reduced radiation exposure for patients and staff.

Keep assets up and running

Our Customer Services Portal is a gateway to a wealth of services designed to make sure your organization's assets are up and running as often as possible.

An interview with Jan Vermeulen

Learn more about this campaign in an interview with the head of Imaging Customer Services, Jan Vermeulen.

Diagnostic Imaging Remote Services

Reduce disruption with predictive maintenance, alert response and proactive monitoring.

Philips remote support services

Aligned to the evolution of services in the health market, Philips adds a more modern structure to provide support and remote monitoring of equipment for our customers.

Whitepaper - The impact of Remote Services on reducing downtime

Remote Services and reducing downtime

Q & A – Reaping the benefits of remote services

Helping increase uptime with remote services infographic

Remote Services infographic

Stay informed

Linkedln

The healthcare landscape is changing; and so are we...

@PhilipsHealth

Jan Vermeulen explains Aiming for Zero. Read and share!

Innovation + you blog

Jan Vermeulen on the Aiming for Zero initiative in our changing healthcare landscape

The advantages of proactive maintenance and repair