To establish a baseline, the Philips consultants began by collecting and reviewing data provided by the hospital regarding turnover time, equipment/resource utilization, start time, and distribution of exams. Philips’ unique careflow mapping methodology was employed to create an overview of the cardiac flow as well as heart surgery flow in the hospital. Additionally, the Philips team conducted interviews with 25-30 stakeholders onsite, consisting of physicians, nurses, support staff, administrators, management and patients. Perspectives about their experiences were discussed in detail, summarized and incorporated into the experience flow maps. The consultants worked closely with a Heart Hospital TaUH project group, consisting of department heads and a cardiac operation manager, on a day-to-day basis and a steering group for project oversight.