People think that if you have the right IT solution, it should be implemented tomorrow and it will fix everything. However, the technology solution has to be considered as part of the entire ecosystem – the patient, the family, the physician, the provider, their computer awareness, knowledge, and skills. The newer generation of physicians are very adept in the use of new technologies, whereas those belonging to my generation did not grow up with technology and medicine in tandem.
Today, we cannot be dogmatic; we cannot force technology on people. Rather, we have to demonstrate how technology is an enabler of patient care, and then it quickly becomes second nature, just like booking travel via an online website, which is far easier than making multiple calls to the travel agent. If you do it gently, without pressure, without force, and physicians can see that the technology tools are not clashing with what they do, but rather enhancing their practice, then adoption happens naturally, hand in hand with the culture change. But I think we have to recognize that technology is just a tool, and not a panacea for every healthcare challenge.