Our collaborative approach
Using our innovative design-thinking approach CoCreate, we work together with you to create a preferred future state.
- Assessment: Our consultants start with an assessment of current processes, that includes data analysis, stakeholder interviews, observations and a gap analysis of key performance measures.
- Patient experience review: Creation of the patient journey based on patient insights. The patient experience is visualized in a flow map that identifies opportunities for improvement.
- Recommendations: In co-creation workshops, we work with your clinical and management teams to provide prioritized recommendations that enhance care delivery, process efficiency, and patient throughput, and are focused on patient and staff satisfaction. New processes are co-designed and validated in real-life scenarios to enhance adoption.
- Implementation: Our consultants can assist in implementing new processes and embedding sustainable change management programs within your department to achieve the needed healthcare performance improvements.